FAQs

Thank You for ordering with The Hair Factory! 

 

1. How long is processing, shipping, and handling?

Processing takes 3-5 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) 

 

2. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after24hrs. Please Track Your Package at www.USPS.com.  Please check your spam folder if you don’t see it inside your inbox.

 

3. Can I make changes to my order?

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.