Thank You for ordering with The Hair Factory! 


1. How long is processing, shipping, and handling?

Processing takes 3-5 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) 


2. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after24hrs. Please Track Your Package at  Please check your spam folder if you don’t see it inside your inbox.


3. Can I make changes to my order?

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.